Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at [email protected]

Is COD Available on all the orders?

No, Cash On Delivery (COD) is available on orders above INR ₹999.

How long does it take for my orders to arrive?

All the orders take 1 – 2 business days for processing and 3 – 7 business days for delivery.

How can I pay for the orders?

We accept all major credit and debit cards, net banking, UPI, and wallets.

Cash On Delivery (COD) is also available on orders above INR ₹999.

How can I track my package?

You can check the status of your order at any time by going to the following link: Track Your Order. You can also reach out to our customer support desk at [email protected] to ask questions anytime.

How long will it take to receive a tracking number?

We typically send out tracking numbers to your email in 1 to 3 business days after your order is shipped.

What is your Cancellation Policy?

Did you place the wrong order or changed your mind? You absolutely have no reasons to freak out because we got you! If you cancel your order within 24 hours from the time of order placement, the full amount will be refunded. However, if you wish to cancel your order once it’s shipped (you will receive a text message from DHL), in this case, the money will not be refunded. Check out our Cancellation Policy here.

How do I contact Divine Crafts customer support?

We are always up for a little chit-chat! Questions, suggestions, queries, doubts? Whatever you have in mind, just bring it to us! You can call us at +918005509984, ping us on our chat support from 10:00 AM – 06:00 PM (as per IST Zone). You can also drop us an email at [email protected] and we will revert to you within 24 – 48 hours from Monday-Saturday, except Indian Public Holidays.

My payment has failed! What shall I do now?

Arghh!! Annoyed much? Take a deep breath and try again! That’s the best way out! However, if it still doesn’t work, you will receive an abandoned cart recovery email in your mail box. You can try again and place your order. In case your payment has failed & deducted from your account, and the order has not been placed, ping our customer support and we assure you, your concern will be addressed on priority.

Is Checkout on this site safe and secure?

You can be sure that all purchases here are safe and secure.

Which currency will I be charged in?

We process all the orders in Indian Rupee (INR).

Where can I place an order from?

You can place an order from India, we can ship all over India.

Will I receive a confirmation number when I place my order?

Yes, all customers will receive an order number after placing their orders.

Please contact us if you don’t receive one within 24 hours.

Where do you ship from?

We ship all the products from India.

Want to import our products into your country?

We totally feel you! Yes, we do export bulk orders all over the globe! You can get in touch with our export team at +918005509984 and place your bulk order directly as per your requirements. You can also email us: [email protected].

Still can’t find the answer to your query? Don’t hesitate to get in touch with us!
Just drop us a mail at [email protected] or call at +918005509984.